Privacy Policy

1. Information We Collect

When you use Fiksi Fantasi, we collect information that you provide to us directly, such as when you create an account, purchase a film, or contact customer support. This may include:

• Name and email address
• Payment transaction details (processed securely via Midtrans; we do not store full credit card numbers)
• Watch history and progress

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our streaming services.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send you technical notices, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Personalize your experience and provide content recommendations.

3. Information Sharing

We do not share your personal information with third parties except as described in this privacy policy:

• Service Providers: We may share information with third-party vendors who need access to such information to carry out work on our behalf (e.g., payment processing via Midtrans, video hosting via Mux).
• Legal Requirements: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

5. Your Choices

You may update or correct your account information at any time by logging into your account. If you wish to delete your account, please contact us. Note that we may retain certain information as required by law or for legitimate business purposes.